Bureau Works AI Policy

Stateless by Design
​ Bureau Works integrates only stateless AI models. Each request is processed independently, with no memory of past interactions. This prevents data retention, leakage, or contamination risks.
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Retrieval-Augmented Generation (RAG)
​ We use a proprietary RAG framework to optimize prompts and deliver context-sensitive translations. This approach enables precise, predictable outputs without retraining base models.
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Deterministic and Reproducible Outputs
​ Identical inputs always yield identical outputs, reducing drift, bias, and unpredictability.
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Customer-Controlled Augmentation
​ Customers’ AI augmentations can be pointed to their own instances of LLMs to align with internal compliance requirements, industry regulations, and data residency standards.
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Vendor Neutrality
​ Bureau Works supports multiple AI model providers (e.g., Microsoft Azure, Cohere, Ollama) and avoids lock-in, allowing customers to select the provider that best meets their governance needs.

Customer Data Sovereignty
​ All customer data resides exclusively within the subscriber’s Bureau Works account. Bureau Works never uses customer content or metadata to train external AI models.
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Anonymized Metadata
​ We may collect anonymized, aggregated metadata (e.g., project volumes, average task completion time) strictly for platform performance optimization.
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Data Residency and Ownership
​ Subscribers retain full ownership of their data. Bureau Works guarantees that customer data is not shared with third parties for model training or external analysis.

Encryption
​ All data is encrypted in transit using TLS and at rest using AES-256 encryption. Keys are stored securely in AWS Key Management Service (KMS).
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SOC 2 Type II Certification
​ Bureau Works undergoes annual third-party audits to validate the effectiveness of our data protection and operational controls.
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Access Control
​ Customer data access is governed by role-based access control (RBAC), multi-factor authentication, and a strict least-privilege model. All access is logged and auditable.
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Data Portability and Deletion
​ Customers can export all of their data at any time and request permanent deletion, in compliance with GDPR, HIPAA, and other data protection regulations.

Retention Policy
​ Temporary data generated during AI interactions is deleted within 30 days unless a subscriber configures otherwise.
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Model Compliance
​ Integrated AI models must comply with Bureau Works’ model security protocols, including stateless configuration, encryption, and deletion guarantees.
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Bias and Fairness
​ Context-sensitive AI reduces bias and improves accuracy by combining translation memories, glossaries, and customer-specific terminology in real time.
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Auditability
​ Every AI interaction can be traced and reviewed for compliance and quality assurance.

Customers have exclusive control and ownership over their data.
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AI features remain transparent, stateless, and compliant with global data protection laws.
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Subscribers can integrate their own AI instances to meet specific regulatory or operational requirements.
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Our technology evolves responsibly, with ongoing audits and governance updates.